Contact & FAQ
We’re a small team and we read every message. Expect a reply within 1–2 business days.
Send us a message
Message sent — merci!
We’ll get back to you within 1–2 business days.
Say hello
Studio
Montréal, Québec
Local pick-up by appointment
Response time
Monday – Friday, within 1–2 business days
Delivery
Shipping & returns
How we ship, and what happens if something isn’t right.
Shipping
| Where | Time | Cost |
|---|
Orders ship within 1–3 business days. Free standard shipping on orders over .
Returns & exchanges
Not in love? Unused, unopened items can be returned within 30 days for a refund or exchange.
If something arrives damaged or defective, send us a photo and we’ll replace it right away.
Personalized and custom event items are final sale.
To start a return, email contact@peoniecreations.ca with your order number.
Questions